Professional

Certified Administrative Professional (CAP)

Build the professional, organizational, communication, and administrative skills needed to excel in modern office environments.

LevelProfessionalDuration24 hoursAssessmentOnline Proctored ExamLanguageEnglish
Professional learning for Certified Administrative Professional (CAP)
About this certification

Build a credential that gives your experience greater visibility

The Certified Administrative Professional (CAP) certification is designed for professionals who support executives, managers, teams, and organizational operations. The program develops practical skills in office administration, business communication, scheduling, document management, records management, meeting coordination, customer service, digital productivity, and professional workplace practices. Candidates learn how to manage administrative responsibilities efficiently, communicate professionally with internal and external stakeholders, organize information, coordinate daily operations, and contribute effectively to organizational success.

Use the guided application to bring your profile, identity documents and qualification evidence together. You can save your progress, return later and follow the review from your applicant dashboard.

What this can add to your profile

  • ✓ Develops professional administrative and office management skills
  • ✓ Strengthens business communication and professional writing skills
  • ✓ Improves organization, scheduling, and time-management abilities
  • ✓ Builds document, records, and information management skills
  • ✓ Develops meeting and executive support capabilities
  • ✓ Improves digital workplace and productivity skills
  • ✓ Strengthens customer service and stakeholder communication
  • ✓ Supports career advancement in administrative and office management roles
  • ✓ Provides a verifiable professional certification

Who should apply

  • ✓ Minimum age of 18 years
  • ✓ High school diploma or equivalent qualification
  • ✓ Basic written and spoken English proficiency
  • ✓ Basic computer and internet skills
  • ✓ Interest in administrative, office, or business support roles
  • ✓ Previous administrative experience is recommended but not mandatory
  • ✓ Completion of the required CAP training and learning materials

Documents to prepare

  • ✓ Government-issued ID card
  • ✓ Passport photograph
  • ✓ Highest education certificate — may be uploaded after application
  • ✓ Completed CAP certification application
  • ✓ Proof of relevant administrative training or work experience, if applicable
  • ✓ Signed certification terms and candidate declaration