Professional

Certified Service Manager (CSM)

Develop the leadership, service management, and customer experience skills needed to manage high-performing service teams.

LevelProfessionalDuration24 hoursAssessmentOnline Proctored ExamLanguageEnglish

Professional learning for Certified Service Manager (CSM)

About this certification

Build a credential that gives your experience greater visibility

The Certified Service Manager (CSM) certification is designed for professionals responsible for managing service operations, customer relationships, service teams, and organizational performance. The program develops practical skills in service leadership, customer experience management, team supervision, service quality, performance measurement, problem resolution, and continuous improvement.

Use the guided application to bring your profile, identity documents and qualification evidence together. You can save your progress, return later and follow the review from your applicant dashboard.

What this can add to your profile

✓ Develops professional service management and leadership skills
✓ Improves customer experience and service quality
✓ Strengthens team leadership and employee supervision skills
✓ Builds skills in service performance measurement and reporting
✓ Develops effective problem-solving and conflict-resolution abilities
✓ Enhances communication and stakeholder management skills
✓ Supports career advancement in service management
✓ Provides a verifiable professional certification

Who should apply

✓ Minimum age of 18 years
✓ High school diploma or equivalent qualification
✓ Basic written and spoken English proficiency
✓ Basic computer and internet skills
✓ Interest in service management, customer experience, or team leadership
✓ Previous service management experience is recommended but not mandatory
✓ Completion of the required CSM training and learning materials

Documents to prepare

✓ Government-issued ID card
✓ Passport photograph
✓ Highest education certificate — may be uploaded after application
✓ Completed CSM certification application
✓ Proof of relevant service management training or work experience, if applicable
✓ Signed certification terms and candidate declaration